Business

FAQ

Are you a manufacturer or distributor?

RICHCOS is a color cosmetics container manufacturer and RICHON, its affiliated company, produces the contents, fills and packages, maintaining a color cosmetics ONE-LINE system.

Do you produce OEM, ODM?

Yes, we supply OEM as per client order specifications.

We also supply ODM as our clients' brands, using independently designed and produced molds.

Are you operating a technology research institute?

Yes, the research department has been reorganized into the affiliated research institute in 2014.

Trained researchers work on quality improvement, color cosmetics container design, drawing and technical and quality issues regarding our products.

Do you offer free samples for marketability and quality testing?

Yes, we offer a small amount of free samples for color or quality verification, but the client must cover shipping costs.

Mold costs will be charged for components, packaging materials and hot stamping requested separately by thr client, and it will be deducted from the final amount upon official order.

Do you have your products in stock?

RICHCOS specializes in OEM and ODM, and produces according to the client order and therefore has no product inventory.

Do you provide free samples?

No. Since RICHCOS specializes in OEM and ODM, there is no product inventory and therefore the client must be responsible for the time, costs and logistics costs of sample productions.

How do you guarantee that your raw materials and products are environmentally friendly?

RICHCOS provides the highest quality products by conducting product safety and suitability inspections along with through purchase of raw materials, import inspections, process inspections and pre-shipment product inspections.

How to confirm the quality with us before starting to produce?

1.We can provide samples and you can choose one or more, and then we make the quality according to that.
2.Send us your samples, and we will make it according to your quality.

How can I receive help in making a product with my own design?

Sure. We have a professional development team. And we've made OEM and ODM items for many customers. You can tell us your idea or provide us the drawing.
We will develop for you.

How do you ship the finished products?

We arrange the shipment as customers' requested.
For large quantity order, we advise to ship by sea, and for small quantity order, we advise to ship by cpurier company like DHL, UPS, EMS.

How do you handle logistics costs?

The shipping cost depends on the order quantity and the way of shipping.
You can confirm everything with our sales representative when you want to order. You can also arrange the shipment by yourself.

How long does it take for delivery?

For goods have stock in about 14 days.
For goods need to produce about 60 days according to order quantity.

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